HOW TO MAKE A COMPLAINT:

Making a compliant about something you (or your children) see or hear in the media and which you feel is offensive DOES have an effect on the media!

Media authorities are obliged to take note of complaints and consider them when planning future programming content.

To make it easier for you to find out where to send a media complaint, MSA have filed information under the links below.

Don’t forget to send us a copy of your complaint - Remember we can also advise you on the best way to make an effective complaint if you are not sure what to do!

TOGETHER WE CAN HAVE A BIGGER EFFECT!

Click here for tips on how to make an effective complaint

Click on the link below that is appropriate to your complaint.

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COMPLAINTS ABOUT THE CONTENT OF TELEVISION OR RADIO PROGRAMMES

COMPLAINTS ABOUT THE CONTENT OR CLASSIFICATION OF A FILM OR VIDEO

COMPLAINTS ABOUT THE CONTENT OR CLASSIFICATION OF A COMPUTER GAME

COMPLAINTS ABOUT THE LABELLING OR LYRICS ON A MUSIC CD

COMPLAINTS ABOUT AN ADVERTISEMENT

COMPLAINTS ABOUT AN INTERNET WEBSITE

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COMPLAINTS ABOUT THE CONTENT OF TELEVISION OR RADIO PROGRAMMES

Primary responsibility for handling complaints about the content of programmes on radio and TV lies with the local station.
The quickest and easiest way to register a complaint is to look up the phone number of the station in your telephone directory and phone up.
Make sure you ask if phone complaints are registered. Some stations do not register and reply to phone complaints.

There are also various media industry authorities you can contact with concerns and complaints. These websites all have contact details and information on making compliants:

ABC National TV and Radio

- ABC TV and Radio website. Also lists the email addresses for Feedback to a number of ABC current affairs and other popular programmes (go to contact>contact TV programmes)

SBS National TV

- The industry body representing commercial free-to-air TV stations in Australia.

Australian Subscription TV and Radio Association (ASTRA)

- National industry body representing pay TV and subscription radio services in Australia.

Commercial Radio Australia

- National industry body representing commercial radio stations in Australia.

COMPLAINTS ABOUT THE CONTENT OR CLASSIFICATION OF A FILM OR VIDEO

The Australian government agency that administers the national classification scheme for rating films (cinema and video), computer games and some print publications is called the Classification Board.
For more information on what the Classification Board does, go to theClassification website

Decisions on what classification rating a film or video receives is made by the Classification Board, a group of people who view and assess the film before it is released to the public.

A film or video (or computer game) may be classified as 'G','G8' 'PG','M15+', 'MA15+', 'R18+' or 'X' rated.
For more information on what these classification rating symbols mean, go to MSA page
Media Content Classifications

If you, or your children view a film or video that you feel was inappropriately classified (eg. the film/video was more violent, ‘adult’ or disturbing to children then you expected for the classification, and/or contained material that you feel is offensive) you can complain about this to the Classification Board.
You can even ask for a review of the rating of the film/video so long as it is within 30 days of the film being released under that rating.

To contact the Classification Board:
Mail letter to - Locked Bag 3, Haymarket, NSW 1240
Phone – 02 9289 7100 Fax – 02 92897101 or
Email - Online form Classification Board

 

COMPLAINTS ABOUT THE CONTENTS OR CLASSIFICATION OF A COMPUTER GAME

Responsibility for administering the national scheme for the classification of computer games rests with the Classification Board.
The classification ratings for computer games are now the same as for film and video, except that computer games do not have an ‘R’ rated classification.
To make complaints about the content or classification rating of a computer game you or your children have viewed, please see ‘Complaints about the Content or Classification of a Film or Video’ advice above.

 

COMPLAINTS ABOUT THE LABELLING OR LYRICS YOU HEARD ON A MUSIC CD

Many people have expressed concern to MSA and others about the lyrics on some of the music CDs available in record stores.

The Australian record industry is overseen by ARIA – the Australian Record Industry Association. This is an industry organisation that, under public pressure, has drawn up a Code of Practice concerning the labeling of records.

For information on music/CD classifications visit ARIA's webpage

"Labelling Code of Practice".

The Code outlines 3 'levels' of offensiveness of music lyrics. Level 3 is restricted to adult buyers due to explicit and offensive lyrics.

If you have any complaints about the lyrics on a music CD that you or your children bought, or about music shops selling restricted-rating music CD’s to children you can complain to ARIA either by;

Phone – (02) 8569 1144

Fax – (02) 8569 1181

Or E mail – aria.mail@aria.com.au

PO Box Q20
Queen Victoria Building NSW 1230

You may also wish to phone or write to the music shop where the CD was purchased with your compliant.

COMPLAINTS ABOUT AN ADVERTISEMENT

The industry body responsible for advertising standards in Australia is the Advertising Standards Bureau (ASB)

The ASB works to encourage advertisers to follow the Adverter’s Code of Ethics

- though it has no legislative powers and relies on advertiser’s voluntary compliance with this code

Complaints about the content of advertisements should be made first to the company who published/broadcast the advert (check telephone directory for phone number and address).

If you are not satisfied with the company’s response, you can complaint to the ASB either by writing to:

Advertising Standards Board
Level 2, 97 Northbourne Ave
Turner
ACT 2612

Fax: 02 62629833

Or fill in the ASB’s online complaint form.online compliant form

 

COMPLAINTS ABOUT AN INTERNET WEBSITE

The Australian Communications and Media Authority (ACMA) oversees regulation of the Internet in Australian.

Currently, this regulation is very inadequate! There is a pressing need for greater regulation to limit out of control pornography on the internet and many other offensive and harmful sites.

If you or your children are exposed to an offensive or pornographic website you can send a complaint about this to the ACMA at:

Email, Post, or Fax

Email: online@acma.gov.au

Post: The Content Assessment Hotline Manager
         Australian Communications and Media Authority
         GPO Box Q500 Queen Victoria Building NSW 1230

Fax: (02) 9334 7799

For more information on filing a compliant on Internet website content go to

www.acma.gov.au

ACMA Internet Complaints webpage.

 

viewers@mediastandards.org